Common Errors - homebridge-plugins/homebridge-ewelink GitHub Wiki

Here are some of the common errors you may experience with the plugin and how to resolve.

HTTP Login Error

Entries in the log may be displayed as:

  • ***** Disabling plugin. *****

    ***** user does not exists [10003]. *****

This error can appear when entering a username for a eWeLink account that does not exist. This error is specific to the username being incorrect - an incorrect password will show a different error.

In a small number of circumstances, users based in Australia and New Zealand may receive this error even when the username is correct.

To resolve:

  • Verify that you are using the correct username (email or phone number) that is associated with your eWeLink account
  • If you are receiving this error and you are based in Australia or New Zealand, use the optional settings part of the plugin settings to set 'HTTP Host' to us-apia.coolkit.cc the 'Country Code' to e.g. +61 or +64

WS Timeout/Slow Error

Entries in the log may be displayed as:

  • [Device] device update failed as WebSocket request was rejected by timeout (5000 ms)
  • The write handler for the characteristic '%' on the accessory '%' was slow to respond!
  • The write handler for the characteristic '%' on the accessory '%' didn't respond at all!

This error can appear when controlling an accessory through HomeKit and the plugin doesn't receive a 'reply' from eWeLink confirming neither success nor error. In many cases this is due to using a 'shared' eWeLink account.

To resolve:

  • Confirm that you are using your main eWeLink account for both the eWeLink app and this plugin

WS 504 Error

Entries in the log may be displayed as:

  • [Device] device update failed as request timeout [504] at connectionWS.sendUpdate...

This error can appear when controlling an accessory but the device is unreachable by eWeLink.

To resolve:

  • Confirm that the device is powered on and connected to your local network
  • Confirm that the device doesn't appear as offline in the eWeLink app

WS 406 Error

Entries in the log may be displayed as:

  • WS login failed [406] see http://bit.ly/hb-ewelink-errors
  • WS login failed as Unknown WS parameters received { "error": 406... }
  • WS unknown command received { "error": 406... }

This is an authentication issue which can happen in a number of circumstances, for example:

  • Running multiple instances of Homebridge with the same eWeLink credentials
  • Logging into the eWeLink app on another phone with your credentials

To resolve:

  • Often simply restarting the plugin can help
  • Make sure you only have one instance of Homebridge running with the eWeLink plugin configured
  • Try logging out of the eWeLink app on all mobile devices, then logging into the app on your main phone and restarting Homebridge