Duration: 2 hours Prerequisites: Organizational behavior basics Session Type: Strategic Implementation

• Develop effective change management plans for healthcare digital transformation
• Design user training programs that drive adoption success
• Measure adoption metrics and identify intervention strategies
• Address resistance to change in clinical environments

• Patient Safety Concerns: Any system change must maintain or improve patient care
• Clinical Workflow Disruption: Resistance to changes that slow down patient care
• Regulatory Compliance: Ensuring changes don't compromise compliance requirements
• Staff Burnout: Change fatigue in already stressed healthcare environments
• 24/7 Operations: Implementing changes without interrupting continuous care

• Physicians: Clinical efficiency, patient safety, liability concerns
• Nurses: Workflow disruption, documentation burden, patient care impact
• Administrators: Cost justification, operational efficiency, regulatory compliance
• IT Staff: Technical complexity, system reliability, security requirements
• Patients: Service quality, privacy protection, access to care

1. Create Urgency: Demonstrate need for change with clinical and business data
2. Build Coalition: Engage physician champions and clinical leadership
3. Develop Vision: Clear picture of improved patient care and operational benefits
4. Communicate Vision: Consistent messaging across all stakeholder groups
5. Empower Action: Remove barriers and provide necessary resources
6. Generate Wins: Celebrate early successes and improvements
7. Sustain Acceleration: Build on momentum with continued improvements
8. Institute Change: Embed new processes in organizational culture

• Awareness: Understanding why change is necessary
• Desire: Personal motivation to support the change
• Knowledge: Skills and information needed for change
• Ability: Practical capability to implement change
• Reinforcement: Sustaining change over time

• Relevance: Training must directly relate to daily clinical tasks
• Experience-Based: Build on existing clinical knowledge and skills
• Problem-Solving: Address real clinical scenarios and challenges
• Immediate Application: Opportunity to practice new skills immediately
• Peer Learning: Learning from respected colleagues and clinical experts

• Just-in-Time Training: Brief, focused sessions at point of need
• Role-Based Training: Customized training for different user groups
• Peer Champions: Super-users who provide ongoing support and training
• Simulation Training: Practice in safe, realistic environments
• Microlearning: Short, digestible learning modules

• Workflow-Based: Organize training around clinical workflows, not system features
• Scenario-Driven: Use realistic patient cases and clinical situations
• Error Prevention: Focus on common mistakes and how to avoid them
• Efficiency Tips: Shortcuts and best practices for daily use
• Troubleshooting: Common problems and self-service solutions

• Fear of Technology: Anxiety about learning new systems
• Loss of Control: Concern about imposed changes to familiar workflows
• Increased Workload: Perception that change will add more work
• Past Failures: Negative experiences with previous technology implementations
• Generational Differences: Varying comfort levels with technology

• Early Engagement: Involve resistors in planning and design process
• Address Concerns: Listen to and acknowledge legitimate concerns
• Provide Support: Extra training and assistance for struggling users
• Find Benefits: Help users discover personal benefits of the change
• Peer Influence: Use respected colleagues to influence resistant users

• System Usage: Login frequency, feature utilization, time spent
• Process Metrics: Order entry rates, documentation completion
• Quality Indicators: Error rates, patient safety events
• Efficiency Measures: Time per task, clicks per workflow
• User Satisfaction: Survey scores and feedback ratings

• User Feedback: Comments, suggestions, complaints
• Workflow Observations: How users actually work vs. intended workflows
• Support Requests: Help desk tickets and training requests
• Workarounds: Unofficial processes users develop
• Cultural Indicators: Attitudes and conversations about the system

• Targeted Training: Additional education for struggling users
• Workflow Optimization: Adjust processes based on user feedback
• Technical Support: Address system performance and usability issues
• Incentives: Recognition and rewards for high adoption
• Peer Support: Pair low adopters with successful users

• Continuous Training: Ongoing education and skill development
• Performance Monitoring: Regular assessment of adoption and outcomes
• Feedback Loops: Mechanisms for users to suggest improvements
• Recognition Programs: Celebrating successful adoption and innovation
• System Optimization: Continuous improvement based on user experience

• Leadership Support: Ongoing commitment from clinical and administrative leaders
• Policy Alignment: Ensuring organizational policies support new processes
• Measurement Systems: Metrics that reinforce desired behaviors
• Cultural Integration: Making new processes "the way we do things here"
• Succession Planning: Ensuring continuity when key supporters leave

Scenario: Implementing new clinical decision support system

• Map stakeholders and their concerns
• Identify potential resistance sources
• Develop targeted communication strategies
• Create change champion network

Scenario: Rolling out mobile nursing documentation

• Design role-based training curriculum
• Create just-in-time learning resources
• Develop competency assessment methods
• Plan ongoing support structure

Scenario: Monitoring EHR optimization project success

• Define key adoption metrics
• Design measurement framework
• Create intervention trigger points
• Plan regular review and adjustment process

• Conduct thorough stakeholder analysis
• Identify and recruit clinical champions
• Develop comprehensive communication plan
• Create realistic timeline with adequate training time
• Plan for various user personas and needs

• Provide multiple support channels
• Monitor adoption metrics in real-time
• Address issues quickly and visibly
• Celebrate early wins and success stories
• Maintain open communication about challenges

• Continue monitoring and support
• Gather feedback for continuous improvement
• Share success metrics and outcomes
• Plan for ongoing training needs
• Prepare for system updates and changes

• Healthcare change management requires understanding clinical priorities and workflows
• Physician champions are essential for successful technology adoption
• Training must be workflow-based and clinically relevant
• Resistance is normal and can be managed with proper strategies
• Sustainable change requires ongoing reinforcement and support
• Measurement and feedback loops are critical for long-term success

• Stakeholder Analysis Templates: Power/interest grids, influence maps
• Communication Planning: Message frameworks, channel strategies
• Training Materials: Job aids, quick reference guides, video tutorials
• Metrics Dashboards: Adoption tracking, user satisfaction monitoring
• Feedback Systems: Surveys, focus groups, suggestion platforms

Session 11 will cover project management for healthcare IT, focusing on agile methodologies in healthcare settings and managing regulatory approval processes.