FaultAnalysisTemplate - henk52/knowledgesharing GitHub Wiki

AnalysisPhase

CustomerDescription

ProblemStatement

  • Problem:
  • Deviation:

ListingFacts

IdentifyInformationSources

  • FirstObservedBy:
  • LocationOfFault:
  • FirstObservedDate:
  • OtherResources:

CollectRelevantErrorMessages

  • SOURCE: Error.

SymptombsAndConditions

  • Symptom: Condition

RecentChanges

ControlledComparison

|Description|Faulty|Functional|Comment| |Identifier | | | | | Hardware | | | | | OS rev | | | | | Patch level | | | | | Package list | | | |

AnalyzingComparisonResults

ยค### SizeAndMagnitude

DiagnosisPhase

LikelyCauses

|Cause|Priority|Id| | Legacy run level | 1 | #IdRunLevel01 |

TestVerification Legacy run level scripts

#IdRunLevel01

ProbableCause

|Tests|Results| | | | | | | | | | | | | | | |

Verification

CorrectiveAction

FinalRepair

Communication

Documentation