| Comparative Analysis |
Compare 311data.org with similar public data dashboards for iteration insights. |
April-June 2023. Complete. |
- |
- |
| Moderated Usability Study #1 |
Identify key usability pain points before 311data.org launch. |
Oct 2023-Jan 2024. Complete. |
- |
- |
| Moderated Usability Study #2 |
Test the usability of 311data.org website iteration to examine whether the issues identified in Moderated Usability Study #1 were fixed or not. |
May-Aug 2024. Complete. |
- |
- |
| User Interviews (Neighborhood Council Members) |
Understand what Neighborhood Council (NC) members would find useful about a tool that visualizes 311-data user requests. Understand what value NC members might get from an online 311 data tool for more generally. |
Oct 2023 - ? . Interviews held Oct 2023, formal analysis de-prioritized until initial product launch. |
- |
- |
| Moderated Demo Session |
Explore how data scientists specifically might make use of a current or future version of the 311-data tool (after seeing the most recent iteration of our tool). Identify unimplemented features they might get use out of. |
June 2024 - ?. Demo completed June 2024, analysis de-prioritized until product launch. |
- |
- |