Contactlist when downtime - hackeriet/hackeriet.no GitHub Wiki
When the network is down in the cellar, we should send a message or phone people that are dependent on our connectivity.
- Remember that these people are also paying for connectivity, therfore should be regarded as customers, so adjust to this well known relationship pattern ;-)
- Some of these contacts are critical for our well-being in the sense that they have a role that enables us to operate in the wider sense, so keeping a good tone and a friendly relationship is critical for the whole project.
- Don’t act as BOFH.
Note: these people don’t read email too often. Don’t expect them to. Sometimes is so much better to send an SMS. Specify that you are from Hackeriet. Use simple language.
- Ping #oslohackerspace @ irc.libera.chat upon incidents – it will act as war room.
Anne Thomassen - daglig leder - 416 62 671
More contact points on [Hausmania’s website](https://www.hausmania.org/kontakt)
Dominik (English speaking) Nora
Check this page to see if there are problems with our provider
https://www.blix.com/sections/info/driftsmeldinger
These guys are upstream, so they don’t need to be informed about down-times. They will inform us since they are our provider.
- Take contact with them only when you are 100% sure that the problem is not on our side. Always check that our infrastructure is correctly powered and functional before taking contact.
- Be prepared and logged in to the right machines and have all the available information at hand, so that you can describe the problem extensively and precisely.
- Again, regard these people as enablers of our project. So be nice and “professional” ( even if it’s impossible for you ).
Internet/ISP support: 21 55 56 66 / [email protected] / http://www.blix.com