FAQ User Accounts - greenriver/hmis-warehouse GitHub Wiki

Why is my Reset Password not working?

If your account becomes locked because of repeated sign-in failures or lengthy inactivity your account will need to be re-enabled by an administrator. You will receive an email with unlock instructions after it’s re-enabled.

If that message fails to arrive, or you need it re-sent, you can request another copy by clicking the Didn’t receive unlock instructions? link on the Sign In page.

If multiple emails are received to reset your password, be sure to use the most recent one. Using an old link to reset a password will also cause an error and prevent you from logging in.

Example of Error when an expired link is used to reset a password

Is there a function to require users to sign an User License Agreement before logging into the system?

At the moment Green River does not have this functionality built as a requirement. Communities have the option of using TalentLMS to incorporate a User Agreement into their workflow.

Links can also be added to the footer of the Warehouse or menu if you want to link to an agreement. Adding a link would not set the document as a requirement.

Can users be required to take an LMS course annually?

At the moment Green River does not have this functionality.

I lost access to my two factor authentication account, how do I retrieve it?

If you can’t access the app (Authy/Google Authenticator) that you used when setting up your login, you will need to ask your warehouse administrator to remove 2FA for your account and get it reset with a new 2FA.