Some email providers (@qq.com, @126.com, @163.com, ...) may fail to deliver device linking codes. Try changing your account email to a known reliable provider:

• Outlook
• iCloud Mail
• Yahoo Mail
• Gmail
• Proton Mail - a free, nonprofit, privacy focused email provider. In China, Proton mail require a VPN.

Some Windows applications (like WhatsApp) may have custom proxy rules that do not route through Lantern proxies. This can be solved most easily by using the web version of the application, because Lantern proxies browser traffic by default. Another option is to reset any app-specific proxy rules:

1. Open Command Prompt or PowerShell (right click to "Run as administrator")
2. Run the command netsh winhttp reset proxy
3. Restart your computer
4. Open Lantern and connect

1. Install the Progressive Web Apps for Firefox extension
2. Navigate to the desired site and click the Install This Web App button found in the URL bar after extension is installed
3. Follow installation Prompts Official documentation can be found here

1. Navigate to the desired site, and click the More menu on the top right of the browser
2. Select Cast, save, and share, then Install page as app
3. Follow the installation prompts Official documentation can be found here

1. If Microsoft Edge detects that the site is eligible to be installed as an app, there will be an App Available icon displayed on the right side of the URL bar.
2. Click the icon, and select Install
3. Follow installation prompts Official documentation can be found here

1. Navigate to the desired site
2. Click the Share button on the Safari Toolbar, and select Add to Dock
3. Follow installer prompts Official documentation can be found here

Submit an issue report from the app for best diagnostics: https://lantern.io/report-issue

If the link above does not work, follow the steps below to navigate to the issue submission page:

1. go to Support
2. select Report an Issue
3. choose issue type
4. include additional details
5. send report

1. go to Account
2. select Support
3. select Report Issue
4. choose issue type
5. include additional details
6. hit Send Report

If an application issue report cannot be submitted, our portal may be used: https://support.lantern.io

If other methods are not possible, email is a reliable fallback. Any message to [email protected] will automatically be converted into a helpdesk ticket.

Because logs are an invaluable debugging resource, the following provides a backup process for obtaining application logs when Lantern is completely blocked, and in-app issue submission is not possible. These logs can be attached to Portal or Email issue reports.

1. Open Terminal
2. Type open Library/Logs/Lantern and press return
3. Select the newest lantern.log file and send in an email to [email protected]

1. Open Terminal
2. Type open $HOME/.lantern/logs
3. Select the newest lantern.log file

1. Open File Explorer and navigate to Windows(C:) drive
2. Select the Users folder
3. Select the user account that installed Lantern
4. Select View button from the ribbon menu, hover over Show, select Hidden items
5. Navigate to the logs
   1. AppData
   2. Roaming
   3. Lantern
   4. Logs
6. Share this file in an email to [email protected]

iOS security settings do not permit user access to app data.

Android security settings do not permit user access to app data.

Problems which are difficult to diagnose with logs may require more advanced tools like packet capture.

https://www.wireshark.org/download.html