TASS POD PATTERN - garciasmary/Helps GitHub Wiki

ADMIN DISPUTES

  • Instagram admin dispute EAM
  • Page admin dispute EAM
  • Business Manager admin dispute EAM

ROLES AND PERMISSIONS

  • Manage Instagram roles or permissions EAM

  • Manage ad account roles or permissions EAM

  • Manage page roles or permissions EAM

  • Manage payout account roles or permissions EAM

  • Manage app roles or permissions MPS

  • Manage pixel roles or permissions MPS

  • Manage catalog roles or permissions MPS

  • Manage business account roles or permissions MPS Out of scope: Admin dispute for no access in the Business Manager account due to no admin available in the Business Manager or only a business person - EAM Pod Any issues related to 2-factor authentication (2FA) - Access User pod

REFUNDS

  • Claim refund for Meta Verified subscription EAM

  • Manage order returns, refunds and disputes EAM

  • Claim refund for fraudulent charges EAM

  • Claim refund for billing or charging error Payment

  • Claim refund of unused funds - Payment

  • Request TDS refund Payment

  • Claim refund for campaign spending or performance issues (NÃO TEM NO DRIVE DE TASS)

PIXEL

  • Manage pixel roles or permissions MPS
  • Pixel not firing as expected MPS
  • Create or select pixel MPS
  • View or understand diagnostic alerts for Pixel MPS
  • Set up or implement pixel MPS

LIMITS

  • Check or change account spending limit Payment

  • Check or change credit limit EAM

  • Check or change daily spending limit EAM

  • Check or change billing threshold EAM

MONETIZATION

  • Monetization tool not working EAM

  • Set up monetization EAM

  • Turn off monetization feature EAM

  • Understand monetization eligibility EAM

  • View or understand monetization earnings EAM

  • Restricted or demonetized account EAM

  • Restricted or demonetized content EAM

HACKED ASSET

Hacked asset **COM BM **=> Access business. Todos.

Hacked asset SEM BM => IG, FB e BM: User access. Page e Ad Account: EAM

**ADS CREATION **

  • Create, edit or duplicate ad, ad set or campaign, MPS Out of scope: Donate Now CTA button for nonprofits and fundraisers Ads stuck in review Any issues with creation of Ad in Meta Business Suite Creation of ads through API

  • Add or modify CTA, website URL, or display link, MPS Out of scope: Book Now CTA Buy Tickets Donate Now Issues with Profile action buttons

  • Create, edit or publish content, MPS Out of scope: Content created on Instagram

  • Create, edit, or duplicate instant form, MPS

  • Add or modify ad images or videos, MPS

  • Add or modify primary text, headline, or description, MPS

  • Manage budget, scheduling, or bid strategy, MPS