ESCALAR

Tem BM - compromised

Não tem BM - Conta invadida

Hello Team!

The client User ID: xxxxxxxxx, identified improper access to his assets on Feb23rd, 2024, when he/she was charged on his/her card from Facebook for an amount higher than what he usually invests in ads, with that, when accessing his assets identified fraudulent campaigns originating from other countries, and also noticed that lost his administrative access.

== INFO ==

BID: 1111111111 USER ID (hacker): xxxxxxxxxx PAGE ID's: Customer page apparently not impacted CAMPAING ID: xxxxxxxxxx SPEND: $0.000,00 BRL AID: XXXXXXXX

== ACTION TO BE TAKEN ==

It is necessary to return the administration to User ID xxxxxxxxxxx, and carry out actions to remove the unwanted profiles.

It will also be required to refund the amount spent on the account, and clear part of this balance which cannot be charged from the customer's card:

Amount to be refunded on the final card XXXX: $0,000.00 BRL

Amount to be cleared from the account balance: $0,000.00 BRL

Attached are the screenshots with evidence of the invasion, and the bank extracts confirming the charges that were actually made on the customer's card in an improper way.

Could you please assist us on this situation? Thanks in advance for your help