Service timeline - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki

• Insert timeline graphic (Service Lead)

The service timeline gives a high-level view of the end-to-end process of . It presents the lifecycle with a service design lens. This breaks the process into a series of stages, from creating a service that enables business objectives, through operating the service effectively, with continuous improvement to complete activities efficiently.

The timeline outlines some typical tasks and activities related to getting the right people to the right plant at the right time. The timeline extends from .

This timeline does not include related activities that make up the overarching service, such as .

Assessing what activities are needed in order to deliver the required in order to enable the to meet their business objectives and operate at the proposed volumes.

Putting together a practical plan for delivering and related activities , .

Completing daily, weekly and scheduled tasks required to operate the .

Resolving problems quickly so that people can continue to get their job done:

• Having a defined approach for managing and resolving technology incidents.
• Providing practical support to help people complete tasks and share knowledge and experience.

Ensuring the service continues to be fit for purpose:

• Performance indicators and reports are clearly defined and have a defined purpose.
• Data analysis is enabled with access to relevant information, and that information is reliable.