Scope and Drivers - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki

Context

Discovery work has been undertaken across a wide range of areas within Field Operations and the surrounding processes. In parallel with this, the Operations Transformation team have been investigating ways of transforming the service.

Before continuing to invest in transforming the service, the Food Standards Agency require a Discovery to help consolidate understanding of the problems to be solved. This will help ensure an end-to-end approach is taken and investment targets solving the right problems, at the right time; searching for opportunities to simplify, standardise and, ultimately, run a more effective field operations.

Goals

The Foundry4 squad will work through the following backlog items:

• An end-to-end overview of field operations
• Consolidation of all key learnings across all Discoveries conducted
• Summary of key opportunities be solved as potential Alpha/MVP candidates, with defined value for the end-to-end view of the service
• Alignment of plans with the Operations Transformation team
• A prioritised set of next steps to be progressed and/or invested in
• A legacy apps overlay of the Service Overview to inform the service design and help the FSA move off the legacy estate

Scope

Findings will draw on experience from previous discoveries carried out between August 2019 and August 2020 into

• Timesheeting
• Resourcing
• Wine, Dairy and Unannounced Inspections
• FCI & CCIR
• Approvals

The project will not be designing or building prototypes or applications. The findings can be used to support business case development, but will not include cost-benefit analysis or a market scan.