Pathways - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki

The recommendations build on findings from past discoveries, taking a combined view of how they fit together, and focused on what is within the gift of FSA Field Ops to take forward and deliver.

The recommendations provide practical next steps for building a consistent and coherent Continuous Improvement programme for Field Operations, including providing the structures and mechanisms for making sensible technology decisions.

Programme Criteria

Previous discoveries have yielded a wide range of recommendations at strategic and operational levels. This review does not simply rank from those, but uses the following key criteria to shape a recommendations programme that can be owned and driven forward by Field Ops Continuous Improvement.

Recommendations have been considered on the basis that they meet the following criteria:

  1. Aligns service delivery across inspection domains
  2. Makes progress for Continuous Improvement and ready for Transformation

Aligns service delivery across inspection domains

The recommendations emphasise the commonalities that exist across the inspection domains, as described in the service lifecycle.

Building out from this common spine will ensure a consistent set of base requirements for tools and products that are used to support inspections delivery, while mitigating the risk of a proliferation of niche or bespoke solutions.

Consistent grounding leaves capacity for Field Ops to more efficiently manage the exceptions and variations as needed.

As part of the alignment strategy, a goal is to ensure comparable maturity across inspection domains. The intention is to not only close, but to level up the technological and operational playing field so that Meat, Dairy and Wine inspections can move forward from a modern digital starting point.

Makes progress for Continuous Improvement and ready for Transformation

The recommendations are intended to keep Field Ops moving forward, while getting into a good shape to be Transformation-ready.

They are designed to help the Continuous Improvement function to focus limited operational capacity for change on impactful improvements, and to maintain strategic clarity over a long timeframe, especially while the FSA is contending with significant external factors such as EU Exit and COVID-19 that are disrupting and delaying incumbent change programmes.

This are also explicitly not about doing the kind of work that should fall within the scope of Ops Transformation. The recommendations are operationally relevant and tactically applicable while also laying the groundwork for strategic development by ensuring alignment with future operating principles.

Pathways

The recommendations are grouped into three core pathways to support transition to modern regulatory operations.

  1. Continuous Improvement
  2. Shared Accountability
  3. Cost Efficiency

They are designed to fit into existing organisational agendas rather than to raise a new set of competing priorities.

Roadmap

Pathway 1: Continuous Improvement

Goals

  1. A single coherent operational change programme for Field Ops
  2. Improved decision making and governance
  3. Better evidence for business cases and the means to assess impact

Recommendations

  1. Map inspection processes and outcomes
  2. Define metrics for operational outcomes
  3. Embed domain alignment into change process
  4. Standardise operational planning model
  5. Roll out activity logging

Strategic Alignment

This pathway aligns with the following Ops Transformation Seven Elements of the future delivery model.

  • Modernised management
  • Robust assurance regime
  • Transparent compliance
  • In-house capability and capacity

Pathway 2: Shared Accountability

Goals

  1. Increasing the responsibility that FBOs can take for their role in delivering food safety
  2. Giving the FSA and FBOs tools that enable better self-governance
  3. Equipping Field Ops frontline workers with the resources to confidently exercise their official controls duties

Recommendations

  1. Standardise FBO profiles
  2. Set up for online registration
  3. Extend FBO self administration online

Strategic Alignment

This pathway aligns with the following Ops Transformation Seven Elements of the future delivery model.

  • Shared accountability between industry and the FSA
  • Tailored inspection regime
  • Digitised real time data by default

Pathway 3: Cost Efficiency

Goal

  • Understanding bottom line impacts of operations

Recommendations

  1. Stop meat plant advisory visits
  2. Assess full cost of charging

Strategic Alignment

This pathway aligns with the following Ops Transformation Seven Elements of the future delivery model.

  • Shared accountability between industry and the FSA
  • Tailored inspection regime
  • Modernised management