Delivery Principles - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki

The following delivery principles are recommended to underpin a consistent approach to align Continuous Improvement and Ops Transformation. These have evolved in response to findings from the discoveries carried out over 2019-2020.

  • Own the service

    • Define, apply and own food standards

      • There is room within legislation to define policy and set terms of engagement

      • The FSA is the authority to set the terms and means of engagement

        • Businesses expect the agency’s leadership
        • The agency dictates how policy is delivered
        • Businesses respond to the mechanisms that the FSA provide
        • Businesses respond to the tone the FSA sets
    • Build service management capability
      • Be clear and focussed about outcomes and what you want to achieve through change
      • Bake in success criteria and the means to verify
      • Deliver changes with a view to handover to operations, and with the means to seamlessly transition to in-life service management
    • Communicate value proposition
      • Reputation is poor across industry and good communication - starting at the frontline - is needed to set and manage expectations while rebuilding strong collaborative approach to delivering the “food we can trust” mission

  • Be service-led

    • If “what you get is what you measure”, better service-wide metrics can help re-train organisational behaviours for a more connected service.

  • Be user-driven

    • Verify with users that their needs are well recognised and are being met by new solutions
    • Focus on the user experience to reduce friction for adapting to changes in systems and processes, which can undermine the successful delivery of improvement initiatives

  • Involve partners and customers early

    • External views are vital to establish context, needs and impact, to build consensus and to avoid internal bias.

  • Unlock local knowledge

    • Surface and share “local knowledge” to reduce cognitive load and associated manual overheads, and to improve organisational memory.