Alignment Scorecard - foundry4/fsa-field-ops-discoveries-overview GitHub Wiki
Finding a common direction of travel
As part of consolidating the five previous discoveries, the Field Ops Discoveries Overview has assessed the level of alignment between Field Operations and the ongoing Operations Transformation Programme. The hope is to ensure short- and longer-term projects to improve processes, procedures and technology do not duplicate or contradict one another, and to steer work towards a common set of outcomes for the FSA and food business operators.
Mission
The primary common denominator for all work at the FSA is the mission statement, "Food we can trust". All activity should ultimately feed into achieving that goal.
Vision
A second common principle is the ambition to become a "modern regulator". This provides a vision that both Ops Transformation and Field Operations through Continuous Improvement are working towards. While Field Ops Continuous Improvement are iterating the current tools and processes, Ops Transformation has defined seven elements that make up its Future Delivery Model.
These elements are:
| Element | Definition |
|---|---|
| Shared accountability | Between industry (responsible for doing) & the FSA as regulator (responsible for checking). |
| Digitised ‘real-time’ data by default | Collection of data at point of entry. Collect once, use many. Open data – sharing agreements with third parties. |
| Tailored inspection regime | Outcome-based; linked to the risk & charged accordingly. |
| Modernised management | Digitised & automated allocation and performance management. |
| Robust assurance regime | Linked to intelligence-led evidence. Links to third party assurance |
| In-house capability and capacity | Recruitment, L&D & career pathways (future resilience). Retention with improved enforcement outcomes. |
| Transparent compliance | Scoring for production.Links to third party retailers. |
Creating a baseline for aligning programmes of work
To analyse the current level of alignment between the two programmes of work, four steps were taken:
- We defined a lifecycle that covers the key activities completed by Field Ops, from initial engagement and onboarding to enforcement and offboarding.
- We identified the core jobs to be done that are common to all current food domains.
- We analysed how tasks are completed today and identified outcomes that are common to all food domains.
- For each lifecycle stage, we assessed how aligned each food domain is with the most relevant Future Delivery Model element(s).
Click to open the alignment scorecard in:
Using the Alignment Scorecard
The scorecard highlights where current Field Ops ways of working:
- Are consistent with each other across food domains (Dairy, Meat and Wine).
- Could be better aligned with each other to reduce unnecessary variation and duplication.
- Are already in tune with Transformation thinking.
- Need to be reviewed and redesigned to align with the proposed Future Operating Model.
The scorecard is colour-coded to create a heatmap showing where process design, technology development or implementation, and/or cultural change may be needed to level up domains and prepare them for the broader transformation aims.
Next steps
The Alignment Scorecard should be used in conjunction with the Service Overview and Service Lifecycle. As a package, the overview and lifecycle should be used to review, refine and redesign processes from a Field Operations perspective. The scorecard should help ensure any improvement work takes the seven Future Delivery Model into consideration.
In many cases, increasing the use of common platforms and tools, and improved consistency of core processes would benefit Field Ops, regardless of the Ops Transformation Programme. Standardisation of core structures does not mean ignoring the very obvious and necessary variation at a more detailed level across the food domains. It does mean everyone starts with the same set of tools and the focus is on the specific field-level information that needs to be collected, managed, maintained, and used in each food domain.