Badge Delivery - foundry4/fsa-digital-badges GitHub Wiki

Onboarding

Challenges:

  • Too many platforms and technical structures to find one solution for
  • Business' capability for digital implementation
  • Business' time and resource for digital implementation
  • Bugs and patching updates
  • Backlash if support is not reasonable

Recommendations:

  • Visual and video based step-by-step guides for how to choose and implement badges based on what type of platform you manage
  • A community forum for questions where businesses can help one another
  • A community manager to manage requests, answer questions and respond to any negative comments
  • A technical help desk to raise tickets for bugs or update requests
  • A help line / live chat to speak to support teams
  • Nationwide digital clinics, where businesses can visit support teams in their town and better understand how to display their badges

Getting a badge

Challenges:

  • Authenticity: how do consumers know the business is using the right rating and not someone else's?
  • Authenticity: How do aggregators access lots of badges without 'stealing'?
  • Data error: what happens when a business' badge doesn't work?
  • Accessing large sets of badges for chains, aggregators and groups
  • Business managers not understanding the onboarding and access process
  • Choosing a badge that works best for your platform or business type

Recommendations:

  • Give the businesses the option to select which kind of asset they want to use
  • Taking inspiration from asset serving platforms such as Giphy, offer an array of links for each design type - including static download
  • Keep the open data on FHRS website, but potentially add a layer of security for accessing embed codes for digital badges (such as 2FA but not compulsory)
  • Allow for larger businesses to export multiple registered business' badges at once
  • Require a dedicated digital manager and fallback contact for each business, who can verify any incorrect data or badges
  • Give businesses a preview tool, so they may see how the badges look on their platform when selecting a design type
    • Enter a business URL
    • Choose a design
    • Choose a placement
    • See preview of badge
    • Export screengrab of preview for implementation help or support

Business searches for rating

2x

Sees listings to find their business

1-2x

Lands on correct rating page and sees a CTA to retrieve digital badge

2-2x

Optional added authenticity layer, asks business to enter a 2FA code sent to specified device or using an app - this allows them to feel secure in the access to their rating

3-2x

Selects a badge design, sees a list of options for implementation and guidelines for onboarding

4-2x

Has the option to preview badge in placement before implementation

5-2x

Chains or aggregators have the option to select multiple ratings for export, optional added 2FA layer to retrieve these

6-2x

Data export for multiple ratings

7-2x