Windows Troubleshooting Guide - flexradio/smartsdr-api-docs GitHub Wiki

SmartSDR for Windows (SmartSDR-Win) Troubleshooting Guide

Back to the SmartSDR Client Documentation Page

Getting Technical Support from FlexRadio Systems

If you have issues SmartSDR-Win, please contact FlexRadio Systems technical support by opening a HelpDesk ticket on-line at FlexRadio HelpDesk or by phone at +1 (512) 535-4713 extension #2. Please leave a voice mail message if you don’t get an answer as all of our engineers are probably busy on existing calls.

Hours of Operation. Our Technical Support engineers are available Monday – Friday from 8:00am-5:30pm Central Time. If you call after business hours or on a holiday or weekend, please leave a detailed message and we will return your call during regular business hours. You may always submit a HelpDesk support ticket at any time.

If you need assistance opening a HelpDesk ticket, please refer to the following web page for detailed instructions. http://support.flexradio.com/

Troubleshooting Issues Installing SmartSDR-Win

1.) "The software installer fails to run, saying I need Windows XP SP3" SmartSDR-Win only operates on Windows XP Service Pack 3 (SP3)and above. If you are receiving that error, then your XP systems has not been upgraded to SP3 and needs to be before Installing Smart-SDR for Windows. You can use Windows Update to install SP3 or download the Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers.

2.)