support_process - fleXRPL/contractAI GitHub Wiki

Support Process Guide

Comprehensive guide to the ContractAI support process and procedures

Overview

This guide provides detailed information about the ContractAI support process, including how to get help, support levels, response times, and escalation procedures.

Coming Soon

graph TD
    A[Support Process] --> B[Request]
    A --> C[Response]
    A --> D[Resolution]

    B --> B1[Submission]
    B --> B2[Classification]
    B --> B3[Routing]

    C --> C1[Initial]
    C --> C2[Analysis]
    C --> C3[Action]

    D --> D1[Solution]
    D --> D2[Verification]
    D --> D3[Closure]

Planned Content

Support Process

  • Request Submission
  • Issue Classification
  • Response Procedures
  • Resolution Process
  • Follow-up

Support Levels

  • Basic Support
  • Technical Support
  • Premium Support
  • Emergency Support
  • Custom Support

Response Times

  • Initial Response
  • Resolution Time
  • Update Frequency
  • Escalation Time
  • SLA Compliance

Process Flow

Request Submission

  • Support Portal
  • Email Support
  • Phone Support
  • Chat Support
  • Emergency Contact

Issue Handling

  • Triage
  • Classification
  • Assignment
  • Resolution
  • Verification

Escalation

  • Level 1 Support
  • Level 2 Support
  • Level 3 Support
  • Management Escalation
  • Emergency Escalation

Support Levels

Basic Support

  • Documentation Access
  • Community Support
  • Email Support
  • Basic Training
  • Self-Service Tools

Technical Support

  • Technical Assistance
  • Problem Resolution
  • System Support
  • Integration Support
  • Performance Support

Premium Support

  • 24/7 Support
  • Dedicated Support
  • Priority Response
  • Custom Solutions
  • Expert Consulting

Quality Assurance

Monitoring

  • Response Times
  • Resolution Times
  • Customer Satisfaction
  • SLA Compliance
  • Quality Metrics

Improvement

  • Process Review
  • Feedback Analysis
  • Training Updates
  • Documentation Updates
  • Service Enhancement

Reporting

  • Support Metrics
  • Performance Reports
  • Quality Reports
  • Customer Feedback
  • Improvement Plans

Status

This section is currently under development. Our team is working on creating comprehensive support process guidelines that will ensure effective and efficient support delivery.

Next Steps

  1. Check back regularly for updates
  2. Review support options
  3. Visit our Support Portal for current resources

Additional Resources

Need help? Contact our support team at [email protected] or visit our Support Portal