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Social Networking Services

General Contact Guidelines

For most of our integration partners, we don't have a direct truly "technical" contact. We do have partner manager contacts through which we proxy our technical requests. Often the conversation with these partner managers is aided greatly by giving them details on the customer impact data. The Business Development group either proxies the requests or is copied on all correspondence. The first step for all of these partners is going to be filing a bug or submitting a ticket through the issue tracker for that system. After that has been done, we may ask our contacts for assistance when the issue is a high priority issue or just hasn't gotten any attention. If the issue is truely urgent (P1 and some P2 issues), we will often loop our contacts in as soon as the bug or issue has been filed.

Facebook

Product Partner Manager: Evan Halikias, [email protected] Business Partner Manager: Olivia Gorvy, [email protected] Bug Reports: https://developers.facebook.com/bugs/ Developer Forums: http://facebook.stackoverflow.com/ Partner News Group: https://www.facebook.com/groups/pmdprogram/ Partner Community Group: https://www.facebook.com/groups/pmdcommunity/ For urgent issues, we can go directly to our Partner Managers, but for non-urgent issues, here is the process:

Submit a bug or question in Stackoverflow
Post a question to the PMD Community Group
Raise the issue with our Partner Managers

Twitter

Partner Manager: Zach Hofer-Shall, [email protected] Bug Reports: https://dev.twitter.com/issues Developer Forums: https://dev.twitter.com/discussions

Partner Manager: Kamyar Mohager, [email protected] Bug Reports: https://linkedin.zendesk.com/home Developer Forums: http://developer.linkedin.com/forum

Google+

Partner Managers: Bonnie Han, [email protected] Vivian Lum, [email protected] Vera Tzoneva, [email protected] Alex Watt, [email protected] Support Tickets: Pages: https://support.google.com/plus/contact/pages_api_support Other: https://developers.google.com/+/support

YouTube

Contacts: Jarek Wilkiewicz, [email protected] Jeremy Walker, [email protected] Support Email: [email protected]

Instagram

Flickr

Brandwatch Technical Contact: Luke Whiting, [email protected] OR [email protected]

Bazaar Voice

Technical Contact: Chas Peacock, [email protected]

Slideshare

Foursquare

Bitly

Good Data

Votigo

DataStax

Laura Adney - 512-924-4055

Amazon

Kenshoo

Update Process

There is a monthly Social Channel Sync meeting between PM, Business Dev, and Tech Arch (via Lee Parker) that should be responsible for maintaining this document.