HOW TO TROUBLESHOOT LEDGER NANO X BATTERY ISSUES - despinsjannelle/Ledger-guides GitHub Wiki

According to Ledger, to keep your Ledger Nano X battery healthy, you’ll need to store your device in an environment where the humidity is between “40% and 80%” and the ambient temperature is between “20°C (68°F) and 25°C (77°F).”

So, by not charging your device frequently, you can prevent its battery from damaging. But in the case that you are experiencing errors such as “Battery cannot charge” or “Battery problem: charging stopped”, this guide will help you troubleshoot this issue.

Please download the last update of Ledger Live Application:

1.Ledger Live for Windows 10/11

2.Ledger Live for MAC

3.Ledger Live for Android

Before you start

• Make sure that your Ledger Nano X is running the latest firmware.

Here’s what to do

The error you’re receiving can determine the best way to troubleshoot it. Below are ways to fix them.

1. Use the navigation button on your Ledger Nano X to dismiss the error message.
2. Plug the device and let it charge for 10 to 20 minutes.
3. Once your Ledger device has charged for a while, unlock it and go to the control center.
4. Select “Power Off” to turn off the device.
5.  Now, wait for the device to restart.
6. If the issue persists, restart your Ledger device again.

Note: You should not use your device in a low or high-temperature environment, near cold or heat sources. If you are, unplug it, move it away from the near cold or heat source, and try charging it again.