Hearing Withdrawal Request Mail Task - department-of-veterans-affairs/caseflow GitHub Wiki
About
Hearing withdrawal requests are requests for a hearings user to cancel a hearing. When requests get received from the mail portal there must be a way to routed this to the hearing admin so they can process this request efficiently. Hearing withdrawal request mail tasks are made for this purpose.
Task Workflow
Task Creation
Once a request gets received, a user from the MailTeam organization must go into the corresponding appeal and create a new HPR task. Once this task gets selected from the task dropdown they will be required to input a valid link to the eFolder document in addition to the instructions before they are able to create the task. You will not be able to submit it if the url does not correspond to an existing document.
Task Actions
Once an HWR Task gets created a hearings admin will be able to act on it by completing it, reassigning the task, changing the task or just cancelling it. If the user click to mark it as complete then a modal will appear asking for instructions and then cancelling the hearing on submit.
Task Tree
The task on creation will associate with the latest hearing task. If the hwr task gets completed this will create an evidence submission task assigned to the mail team and set the hearing task and any of its child tasks to cancelled. If the associated hearing is cancelled in any other way, this will close out the current hwr task.