Decision Review Queue - department-of-veterans-affairs/caseflow GitHub Wiki
The Decision Review Queues are used by users of the business line that establish Higher-Level Reviews, Supplemental Claims, Board Grant Effectuations and Rapid Appeals Modernization Program (RAMP) forms.
A user that in a member of a business line that have established a Decision Review Queue, can access it by going to the url /decision_reviews/{name of business line ex. vha}
The following business lines have established Decision Review Queues in Caseflow
- Veteran Health Administration
- National Cemetery Association
- Loan Guaranty
- Education Services
- Insurance
- Veterans Readiness and Employment/Vocational Rehabilitation
Once a decision review has been established, it is sent to the In progress tasks tab until a business line user completes and processes the claim.
To close out/complete a decision review, the business line user must select a disposition and date of decision. The disposition options include
- Granted: Veteran's claim has been granted by the business line
- Denied: Veteran's claim has been denied by the business line
- DTA Error: Duty to Assist error in which Caseflow will generate a follow-up supplemental claim to resolve the error
- Dismissed: Claim dismissed in a matter of law or death
- Withdrawn: Claimant requested withdrawal of the claim
Completed Tasks tab: Once the Caseflow user selects a disposition, they can complete the case which will be routed to the Completed tasks tab. A downloadable Excel sheet is available to view all completed task