Correspondence Statuses - department-of-veterans-affairs/caseflow GitHub Wiki

The following are the statuses a Correspondence could be in based on where in its lifecycle it is.

These statuses affect which tab on Correspondence Queue they show up in as well as what happens when clicking on the link to them in either Correspondence Queue, Veteran case search, Correspondence Details, or Case Details.

  • Unassigned
    • Has an unassigned ReviewPackageTask
    • it would show in Unassigned tab on Correspondence Queue - Correspondence Cases
    • When clicked on in Correspondence Queue, Veteran case search or case details
      • Goes to Review Package if user is in Inbound Ops Team
  • Assigned
    • Has an assigned or in progress ReviewPackageTask
      • Or on hold ReviewPackageTask with an active eFolderUploadFailedTask
    • Has an assigned or in progress CorrespondenceIntakeTask
      • Or on hold ReviewPackageTask with an active eFolderUploadFailedTask
    • it would show in Assigned tab on Correspondence Queue - Correspondence Cases
    • When clicked on in Correspondence Queue, Veteran case search or case details
      • Review Package
        • Goes to Review Package if user is in Inbound Ops Team
      • Intake
        • If the user who started Intake then resumes Intake
        • If  not the user who started Intake then cancels other Intake and starts a new one for this user
  • Action Required
    • Has a Package Action Task assigned to Inbound Ops Team with status of assigned
    • it would show in Action Required tab on Correspondence Queue - Correspondence Cases
    • When clicked on in Correspondence Queue, Veteran case search or case details
      • Split
        • Under Construction or Split page
      • Merge
        • Under Construction or Merge page
      • Reassign
        • Reassign modal
      • Remove
        • Remove modal if Mail Supervisor
        • Disabled link if not
          • It's queued up for Removal so shouldn't let a user either see it or act on it until a Mail Supervisor approves/rejects Remove request
  • Pending
    • Has at least one "task not related to an appeal" open (assigned, in progress, on hold)
    • it would show in Pending tab on Correspondence Queue - Correspondence Cases
    • When clicked on in Correspondence Queue, Veteran case search or case details
      • Details page
  • Completed
    • CorrespondenceRootTask is completed or no open (assigned, in progress, on hold) CorrespondenceTasks
    • it would show in Completed tab on Correspondence Queue - Correspondence Cases
    • When clicked on in Correspondence Queue, Veteran case search or case details
      • Details page