Completing an intake - department-of-veterans-affairs/caseflow GitHub Wiki

Completing an Intake

When an intake is completed, all data for that intake is saved in the Caseflow database and the user will be shown a confirmation screen which displays the outcome of the intake. The user may then take any follow up actions based on that result, such as mailing any required correspondence to the veteran. Caseflow will also begin to attempt to process any resulting actions in other VA systems.

• Creating one or more end products (EPs) in VBMS
• Creating contentions on each of those EPs
• Connecting those contentions to the rating issues they contest
• Closing one or more legacy appeal issues, and one or more legacy appeals.

These operations are complex and must be performed in a very specific order. They can also fail for a variety of system reasons. In order to maintain the integrity of these operations in spite of failures, retrying just the parts that failed and maintaining robust data about when they failed and for what reason, we process completed intakes as part of an asynchronous job. The full list of asynchronous jobs that have not successfully processed can be found at https://appeals.cf.ds.va.gov/jobs. An engineer should be monitoring and resolving these jobs daily. Additionally, any decision reviews that have not yet processed are visible on the the Caseflow search page.