About Queue

Caseflow Queue is a workflow management tool that will allow BVA employees process legacy and AMA appeals at the Board. It's also the entry point for Caseflow Reader; users navigate to Reader from Queue.

Definitions and term-usage

Features

It contains the following high level features:

• Queue table: Allowing users to view their work (cases with tasks assigned to them) in a table form
• Case details: Allowing users to view data about the appeal and Veteran
• Add/Remove/Edit issues
• Automatic case distribution
• Organizations
• Tasks
• Case timeline
• Case search
• Post Decision Motions

User groups

All Board teams use Caseflow Queue to view and complete their tasks. Some branches also use other Caseflow products and features, like the Hearing Branch uses Caseflow Hearings to schedule hearings.

Team	Primary Caseflow functionality
Case Review	Caseflow IntakeCaseflow QueueCaseflow ReaderIssues
Mail	Caseflow Queue
Translation	Caseflow QueueCaseflow Reader
Hearing Branch	Caseflow QueueCaseflow Hearings
Privacy Team	Caseflow QueueeFolder Express
Decision-drafting attorneys	Caseflow QueueCaseflow ReaderIssues
Judges & acting judges	Caseflow QueueCaseflow ReaderCaseflow HearingsIssuesAutomatic Case Distribution
VLJ Support Staff	Caseflow QueueCaseflow Reader
BVA Dispatch	Caseflow QueueCaseflow ReaderInteractive Decision Template
Quality Review	Caseflow QueueCaseflow Reader
Litigation Support	Caseflow QueueCaseflow Reader
Advance on Docket (AOD)	Caseflow QueueCaseflow Reader
VSOs	Caseflow QueueCaseflow ReaderCaseflow Hearings
Private attorneys and claims agents	Caseflow QueueCaseflow ReaderCaseflow Hearings

Other VA

• VA call center