SupportAssist for Business WMI - dell/EUCTechHub GitHub Wiki

A short introduction into Dell SupportAssist WMI capabilities that can be used for sensors with VMware Workspace ONE and other use cases.

Overview

You can get information about the state of each system where SupportAssist is deployed by using Windows Management Instrumentation (WMI) classes. The namespace to access the SupportAssist profiles and classes is root\supportassist. The information that are exposed by WMI classes is as follows:

  • Registration status
  • Support request details
  • Alert details
  • Configuration and entitlement details

SupportAssist WMI Classes

DSA_RegistrationInformation

  • InstanceID

  • IsRegistrationDone

  • RegistrationTime

DSA_CaseInformation

  • InstanceID

  • CaseID

  • Description

  • Type (0 = any other support request; 1= get support from Dell; 2 = parts dispatch)

  • Status (1= support request has been submitted; 4= support request is in progress…)

  • CaseCreationTime

  • AlertDetails

DSA_AlertInformation

  • InstanceID

  • TrapID

  • EventID

  • AlertDecription

  • AlertTime

DSA_SystemInformation

  • Name

  • IsConfigurationSet

  • Entitlement (e.g. 1 = Basic Support, 2 = ProSupport, 3= ProSupportPlus, 6= ProSupport Flex for Client)

  • EntitlementExpiryDate

  • Version (DSA version)

Examples

WMI Classname DSA_RegistrationInformation

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WMI Classname DSA_AlertInformation

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WMI Classname DSA_SystemInformation

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WMI Classname DSA SystemInformation

Query Entitlement of DSA_SystemInformation with ProSupport image

Documentation for translating Entitlement results: image

Using results as a sensor with VMware Workspace ONE

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Author(s):

Mesut Kaptanoğlu