The following document describes Service Level Agreement between Customers and Cloud Bricks in regards to Service Bus Cloud Explorer product

Availability

Cloud Bricks guarantee that Service Bus Cloud Explorer (Azure Static Web App) will be available 99.95% of the time for paid customers, however, we cannot offer any compensation, credits or refunds towards a portion of your monthly subscription fees where availability was impacted and below our target. If you're not happy with the service you can cancel subscription any time.

Support

We offer next business day (AEST/Melbourne) technical support response for failures in Service Bus Cloud Explorer (front-end application). Cloud Bricks is not liable for supporting any failures in upstream dependencies like "Azure Service Bus", "Azure Resource Manager" and "Azure Active Directory". Cloud Bricks is not offering any compensation or credits or refunds towards a portion of your monthly subscription fees when support requests wasn't addressed within target period. If you're not happy with the service you can cancel subscription any time.

Terms

• "Cloud Bricks", "we": Cloud Bricks | ABN: 46 419 121 674
• "Customers", "Customer", you: Paid customers for Service Bus Cloud Explorer product. No SLA during the first 30 days trial period.
• "Service Bus Cloud Explorer": Service Bus Cloud Explorer
• "failure": When customer is unable to perform any of publicly documented features in Service Bus Cloud Explorer.