Omni channel Platform - chanandrew96/MyLearning GitHub Wiki
Omni-channel Platform
Customer Data Platform (CDP)
Products and Collector provided
Product | Based | Collector |
---|---|---|
Microsoft Dynamics 365 (Power Automate) | Cloud-based | APIs |
CSV file | ||
Backbase | ||
Oracle Unity Customer Data Platform | ||
Tealium |
How to achive
- Collect data
- Use collector to collect information and data from system
- Unify data (整合數據) and set up relationships
- Unification Process may included:
- Identifing the source fields
- Removing duplicates
- Matching conditions
- Unifying fields
- Then, Create relationships between the tables system created and ingested tables
- Enhance unified profiles
- Create segments and activate data
Collector
There are serval type of collector, you may choose the one fit your solutions and see which one is provided from the product you selected
- APIs
- Database Collector
- File-Based Integration (Mostly CSV)
- Web Scraping
- Middleware
Microsoft Dynamics 365 Customer Insights
Dynamics 365 Customer Insights Demo Video from YouTube
Indirect Connection APIs
Limitation
If you would like to use the Real-time data ingestion with indirect connection APIs, you are required to have a valid license for premium connectors
Direct Connection APIs
To work with direct connection APIs, you could make use of the library provided from Microsoft
Language | Reference | Library Link |
---|---|---|
C# | Microsoft Document | NuGet |
NodeJS | Microsoft Document | NPM |
Python | Microsoft Document | Pypi |
Data Source for Import
- Azure Data Lake Storage, including Common Data Model
- Azure Synapse Analytics
- Microsoft Dataverse
- Power Query connectors