Omni channel Platform - chanandrew96/MyLearning GitHub Wiki

Omni-channel Platform

Customer Data Platform (CDP)

Products and Collector provided

Product Based Collector
Microsoft Dynamics 365 (Power Automate) Cloud-based APIs
CSV file
Backbase
Oracle Unity Customer Data Platform
Tealium

How to achive

  1. Collect data
  • Use collector to collect information and data from system
  1. Unify data (整合數據) and set up relationships
  • Unification Process may included:
    • Identifing the source fields
    • Removing duplicates
    • Matching conditions
    • Unifying fields
  • Then, Create relationships between the tables system created and ingested tables
  1. Enhance unified profiles
  2. Create segments and activate data

Collector

There are serval type of collector, you may choose the one fit your solutions and see which one is provided from the product you selected

  • APIs
  • Database Collector
  • File-Based Integration (Mostly CSV)
  • Web Scraping
  • Middleware

Microsoft Dynamics 365 Customer Insights

Dynamics 365 Customer Insights Demo Video from YouTube

Indirect Connection APIs

Limitation

If you would like to use the Real-time data ingestion with indirect connection APIs, you are required to have a valid license for premium connectors

Direct Connection APIs

To work with direct connection APIs, you could make use of the library provided from Microsoft

Language Reference Library Link
C# Microsoft Document NuGet
NodeJS Microsoft Document NPM
Python Microsoft Document Pypi

Data Source for Import