Reporting Issues - campsych/concerto-platform GitHub Wiki

If you encounter any issues while running Concerto Platform please submit an issue report. You can do it from here: https://github.com/campsych/concerto-platform/issues/new

To speed up our ability to help you, please include as much information as possible in your issue report. You can use your browser to monitor any potential client-side and server-side problems.

1. Run Chrome
2. Start 'Developer Tools' (press F12)
3. Enter Concerto Platform URL you want to open (eg. http://mydomain.com/admin)
4. Go to 'Console' tab inside 'Developer Tools' and click on 'Errors' filter
5. Paste any errors (in red) listed there

1. Run Chrome
2. Start 'Developer Tools' (press F12)
3. Enter Concerto Platform URL you want to open in dev mode (eg. http://mydomain.com/app_dev.php/admin)
4. Go to 'Network' tab inside 'Developer Tools'
5. Filter by 'XHR' type
6. Look for any failed request (in red) that returned 500 error code and click on its name
7. Check response 'Preview' (you should get parsed HTML response with error description)

Concerto Platform can be run in debug mode by inserting app_dev.php to your request URL. E.g. http://mydomain.com/app_dev.php/admin. By default dev mode can only be run from the same machine where your Concerto Platform instance is installed. If you can't run it from localhost you can temporarily disable this restriction. To do so comment out lines 16 and 17 from web/app_dev.php file:

//header('HTTP/1.0 403 Forbidden');
//exit('You are not allowed to access this file. Check '.basename(__FILE__).' for more information.');

Keep in mind that making dev mode accessible to everyone is considered dangerous as it might output sensitive data!

You can check your application logs in ./var/logs/prod.log.