Training and Development will make you a Tactful boss - byldgroup/BYLD-Group GitHub Wiki

Why is tactfulness a necessity in leaders training?

  One of the hallmarks of a good boss is their work ethic and diplomacy skills. A good boss can reduce highly stressful situations to learning curves. A good boss has the ability to make uncomfortable interactions better. In the study of 15,000 managers and professionals, 41.8% of the people said that tactfulness is one of the top skills of any manager and leader. If a leader is tactful, it means that there is a possibility to learn, which is also related to being thoughtful and empathetic. In a Utopic environment, leaders will spend a lot of time coaching and encouraging while communicating with their employees. In the real world, these skills are deficient, and that is why we need training and development to increase performance and morale.   

Training and Development for Tactfulness 

  Leaders training focuses on how best to increase diplomacy skills that are centered around an understanding of other people and being sensitive to others' opinions and feelings. Proper use of these skills will help the professional to understand accurately what the other person is thinking and respond according to the situation. In difficult situations, using tack can help you to be fair in your judgment without offending anyone. Isaac Newton said, “tact is the art of making a point without making an enemy”. Tact comes in handy when you have to deliver bad news or provide negative feedback in a positive way. Being tactful in your communication can build a strong reputation and credibility. This skill in a boss shows maturity and professionalism.    Training and development to handle tough situations with tact    Leaders training in tact will assist you in preparing for uncomfortable situations and dealing with them accordingly. Here are some tips to help you prepare and use tact to solve problems.    Prepare – Always be prepared beforehand so that you can utilize your emotional intelligence with a colleague. Consider and analyze what the person opposite to you is thinking and be sensitive to their emotions and opinions regarding the situation.

Role play – This is a useful tool to help you prepare yourself for difficult situations and conversations. Put yourself in the shoes of the other person and understand how they would feel in the situation. Use the same tactics and responses in the real-life conversation that you will have.

Choose appropriate words – In a difficult situation, we must be aware of the words that we choose to confront somebody or to place a judgment on. It is best not to be negative but provide a judgment with a positive attitude so that it comes across as a learning curve rather than a reprimand.

Body language – The best leaders in the business have positive and open body language. Make sure that your colleagues are comfortable in your presence and that they can voice their opinions and talk to you freely. Make eye contact and nod when they are talking, and also use a courteous vocal tone.

Manage emotions – The best way to be tactful is to manage emotions in the room. Even if you are offended, be tactful and communicate your feelings and opinions clearly but also assert yourself when necessary.