ITIL v4 Foundation PDF - business-books/ytsearch GitHub Wiki

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ITIL v4 PDF

ITIL is a wealth of knowledge and best practices for successful IT service management, which is linked to training and certification. ITIL 4 evolved from the current version by redesigning many of the established ITSM practices in the broader context of the customer experience. Value streams and digital transformation; as well as new ways of working such as Lean, Agile and DevOps.

ITIL 4 provides the guidance that companies need to address the new challenges of service management and harness the potential of modern technology. Its objective is to ensure a flexible, coordinated and integrated system for the effective governance and administration of IT-based services.

ITIL foundation ITIL 4 edition book

ITIL Foundation is the first publication of ITIL 4 and the last of the most used guidelines for ITSM. Audiences range from IT and business students taking their first steps in service management to seasoned professionals familiar with previous versions of ITIL and other sources of industry best practices.

ITIL books

The guidelines in this publication can be adopted and adapted for all types of organizations and services. To show how ITIL concepts can be practically applied to the activities of an organization, the ITIL Foundation tracks the exploits of a fictitious company on its journey to ITIL.