ITIL practitioner eBook - business-books/ytsearch GitHub Wiki

ITIL practitioner eBook is the main reference text accompanying the ITIL Practitioner qualification. This publication, fully integrated with the ITIL Practitioner curriculum, is also a practical guide that helps IT Service Management (ITSM) professionals put ITIL theory into practice through case studies, worksheets work, templates and scenarios. The book takes knowledge of ITIL and ITSM up to the ITIL Foundation level and begins with a discussion of ITSM guidelines. It goes on to explain how these guidelines are important to ITSM and how they relate to philosophy, frameworks, and methodologies like DevOps, Lean, Agile, etc.

About the Author

Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers. --This text refers to an out of print or unavailable edition of this title.

ITIL practitioner eBook

This post shows how using a CSI (continuous service improvement) approach and how change management, communication, metrics, and core measurement skills of the organization can support successful ITSM improvement initiatives.

Compiled by a team of hands-on architects Kevin Beer, Karen Ferris, Lou Hannebeck, Stuart Rance, Barclay Ray and Paul Wilkinson, a team of renowned ITSM experts led by Kaimar Karu of AXELOS, the ITIL Professional Guide concludes with a box of handy tools containing templates. , worksheets and assessments to help ITSM professionals add value to the services they provide to their clients.