My Ledger is stuck in an infinite loading loop - brouillardrudd/Ledger-Fixes-Tips-325 GitHub Wiki

Several users have reported an ongoing problem when attempting to connect their Ledger device to the “My Ledger” section within Ledger Live desktop which leads to an endless loading screen. If you find yourself encountering this issue, worry not—there are steps you can take to resolve it.

Please download the last update of Ledger Live Application:

1.Ledger Live for Windows 10/11

2.Ledger Live for MAC

3.Ledger Live for Android

Solution

First and foremost, ensure that your Ledger Live app is up-to-date.

Next, we recommend carefully following our USB troubleshooting guidelines to address the problem. Ensure that your USB connections are secure and that you’re using the correct ports and cables. Also, ensure your device is unlocked with your PIN before connecting to My Ledger.

Another temporary workaround is to use our mobile version of Ledger Live instead. 

If you’re still having issues after troubleshooting, always feel free to contact our support team . Keep in mind, that this has no effect on your funds and is merely an issue in Ledger Live.