🚚 On-Time Delivery – FRAD (%)

🧾 Definition

On-Time Delivery – FRAD (%) measures the percentage of FRAD orders (e.g., Finished Goods Ready At Destination) delivered to customers on or before the promised delivery date.

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✅ Simple Explanation

It tracks how reliable your delivery service is, specifically for FRAD orders.

• ✅ High % = Deliveries happened as promised
• ❌ Low % = Missed commitments → possible delays or planning issues

FRAD typically refers to a specific delivery classification (e.g., Finished Goods Ready At Destination). If your company uses a different meaning, adjust accordingly.

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📊 Data Required

Data Point	Description
Total FRAD Deliveries	All completed FRAD orders in a time period
On-Time FRAD Deliveries	Deliveries made on or before the promised delivery date

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🧮 Formula

On-Time Delivery – FRAD (%) = (On-Time FRAD Deliveries / Total FRAD Deliveries) × 100

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🧠 Example

• Total FRAD Deliveries in April = 200
• On-Time FRAD Deliveries = 180

On-Time Delivery – FRAD = (180 / 200) × 100 = 90% So 90% of FRAD orders were delivered on time.

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💼 Business Context

This metric helps evaluate customer service performance and supply chain efficiency.

📈 Why It Matters:

• Keeps customer trust by meeting promised timelines
• Highlights issues in transportation, production delays, or order management
• Can help prioritize process improvements

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🚨 Thresholds and Alerts

Level	On-Time Delivery (%)	Alert Type
✅ Good	≥ 95%	No Action Needed – Delivery is reliable
⚠️ Warning	90 – 94.9%	Monitor closely – Minor slippage
❌ Critical	< 90%	Immediate Action – Investigate causes

Set alerts if the metric drops below 90% consistently across months or geographies.

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📊 Use in Reporting

• Track on-time delivery trends
• Benchmark across product lines or carriers
• Highlight potential root causes for late shipments
• Improve customer satisfaction and SLAs

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📌 On-time delivery is one of the most visible indicators of supply chain health.