Troubleshooting - betatester3016/CoreELEC GitHub Wiki

Basic troubleshooting steps

CoreELEC has the ability to boot from external media, which makes this option ideal for troubleshooting.

Before reaching out to the CoreELEC User Forums, try first to reproduce the issue with a fresh installation on external media.

If the issue is not solved by a clean install, please follow this guide to retrieve a debug log of the system:

  • Enable debug logging in Kodi settings

image

  • reboot the device
  • reproduce the issue
  • proceed with the steps below:

Go to: Settings / CoreELEC / System

logs

A link to http://ix.io will be generated, containing the debug information of the device. Please post this link when asking for support.

Other debug information

Sometimes other debug information is needed like for example dmesg output.

Create an SSH connection to the device and enter:

  dmesg | paste

A link will be created which can be used when requesting support.