ServiceNow Email Resources - ben-vargas/servicenow-wiki GitHub Wiki

For comprehensive guidance on managing email communications within ServiceNow, consult the KB0540674: ServiceNow Email Resources page. This hub provides detailed instructions for configuring email notifications, troubleshooting issues, and applying best practices to ensure reliable, efficient email operations.

Key Topics

Email Configuration

• Enabling Email Sending: Verify system properties and server settings to ensure outbound messages are sent successfully.
• Enabling Email Receiving: Configure inbound email accounts and processing rules to handle incoming messages effectively.

Troubleshooting Email Issues

• Notification Failures: Identify and resolve problems preventing messages from being delivered or triggered.
• Inbound Email Actions: Diagnose and correct issues where inbound email actions fail to run as expected.

Best Practices

• Email Configuration FAQ: Explore common questions to optimize your email setup and avoid common pitfalls.
• Inbound Email FAQ: Learn how to manage inbound messages to ensure they are processed accurately.

---

By leveraging these resources and best practices, you can maintain a robust and effective email strategy within ServiceNow, ensuring clear and timely communication across your organization.