Design Research

If you can't access the documents below, you'll need to ask for permission from the Product Manager ([email protected]).

Discovery

Provided by Number41 in 2018.

• StudentAid BC Heuristic
• StudentAid BC Journey Map
• StudentAid BC Summary

Demographic & data

From business intelligence team (Tableau).

• Award demographic
• Disbursement

Personas

• Students
• Students from Camosun
• Institutions
• Staff

Journey map

• Journey Map (June 2023)

Satisfaction surveys

• Students (April 2021)
• Students (August 2021)
• Ministry staff (November 2021)
• Institutions (November 2021)

Usability labs

• Institutions (June 2021)
• Institutions (October 2021)
• Students (November 2021)
• Usability outcomes and recommendations

For StudentAid BC website

• Content inventory
• IA version 1
• IA version 2
• IA version 3