Process Analysis

3 Approaches

• Evaluate maturity of a process
• Optimize the process with agility
• Improve the process with empiric approach

Cycle of improvement

1. Measure the process => Serves as reference
2. Process analysis => Identify weaknesses
3. Change process => Introduce changes needed

// Measure the process

G-Q-M

• Goals => What does the organisation wants to accomplish
• Questions => Where to find information
• Metrics => What to measure

// Process analysis

• Superfluous elements
• Missing elements
• Complexity of the elements
• Life Cycles
• Workflow validation

Qualitative Analysis

• Expert's opinion
• Grounded Theory => Qualitative data to quantitative

//Change process

• Modifications to existing process
• New practices, methods, processes, new task order, new roles
• Motivated by measured objectives

Standards

• Regroup best practices => don't make the same mistake twice
• Quality assurance
• Continuity => Easier to train people
• Management => Avoid crisis
• Obtain certifications => New possible clients that need them
• Partnership => For multiple countries

// Difficulties

• Not used by many small enterprises
• Fear of high cost
• Hard to understand