Gathering Diagnostic Information - adobe/experience-platform-dsw-reference GitHub Wiki

When reporting a problem to engineering team, this is the information they will need:

  1. The IMS Org ID
  2. The users's alpha numeric @AdobeID
  3. The details of the failed AJAX request

The user's @AdobeID

To obtain the alpha numeric @AdobeID

  1. Log into the https://platform.adobe.com/ as the user in question
  2. Right-click the Avatar on the top right and choose inspect
  3. Copy the element and include the @AdobeID in your request for support, e.g. 20E57D346852E30992015B9@AdobeID

avatar id

The response of any failed requests

If you receive a failure launching Jupyter, please use Chrome developer tools to gather the complete AJAX Request info.

To capture the full response:

  1. Log into the https://platform.adobe.com/ as the user in question in Chrome
  2. Open More Tools > Developer tools
  3. Open the Network Tab
  4. Locate the failed request
  5. Copy the Request Header and Response and supply this information with your request for support

response