ABRT target groups - abrt/abrt GitHub Wiki

This document describes target groups of ABRT. Each target audience has its own priorities.

• Little technical knowledge
• Installs (or is presented) Fedora
• Something crashes, doesn't know the cause, wants to get rid of the notification ASAP
• At least contributes uReports

• Might even have a BZ account and is able to do some reasoning about crashes
• Could produce good quality BZs
• Unable to fix the issue

• IT student?
• Probably has a BZ account
• Can contribute and provide useful info for fixing the issue
• Might benefit from a private ABRT+ABRT Server+Retrace Server deployment for catching crashes in his project or infrastructure
• Everything need to be as simple to install and run as possible
• Uses unpackaged stuff, private repositories or COPR

• Uses a computer to develop his projects
• Same as Hacker but might be interested in more details like full backtrace

• Uses a computer to test programs
• Can contribute and provide useful info for fixing the issue
• Might want to report the issue to various bug trackers or via email
• Upload functionality

• Should use ABRT server statistics to prioritize work
• Use backtraces to find the cause of the problem
• Could benefit from COPR repo support

• Centralized processing / crash storage
• Upload functionality
• Private FAF deployments
• Spacewalk / Katello integration

• Paying for an enterprise support and do not care about technical details
• Want to know if the problem is caused by OS vendor or by their application
• Need to easily contact the support and provide them with all relevant data
• Every error or warning in system logs causes them to panic