Nintendo Switch: Hardware Troubleshooting - Xieons-Gaming-Corner/Wiki GitHub Wiki

Nintendo Switch Online Raid Connection Troubleshooting Guide

If you're having trouble connecting to online raids on your Nintendo Switch—sometimes it works, sometimes it fails, or it disconnects later—follow these steps to troubleshoot and improve your connection. Test your connection after each step to see if the issue is resolved.

1. Check Nintendo’s Server Status

  • Why? Server outages or maintenance can cause connection issues.
  • How:
    • Visit Nintendo’s Network Status.
    • Check for “All servers are operating normally” or reported outages.
    • For specific games (e.g., Pokémon, Monster Hunter), check the game’s official website or third-party status pages (e.g., EA for Apex Legends).
  • Next: If servers are down, wait until they’re back online. If fine, proceed.

2. Restart Your Nintendo Switch

  • Why? Restarts can fix temporary software glitches.
  • How:
    • Press and hold the Power Button for 3 seconds.
    • Select Power Options > Restart.
    • Try joining a raid after restarting.
  • Next: If the issue persists, continue.

3. Test and Optimize Your Internet Connection

  • Why? Unstable Wi-Fi can cause intermittent raid failures due to peer-to-peer (P2P) connection issues.
  • How:
    • Run a connection test:
      • Go to System Settings > Internet > Test Connection.
      • Check:
        • Download Speed: At least 3 Mbps for stable play.
        • NAT Type: Aim for A or B. Types C, D, or F can cause issues.
    • Improve signal:
      • Move Switch closer to router (within 10-15 feet).
      • Remove metal objects or electronics near the Switch/router.
      • Try 2.4GHz (better range) or 5GHz (faster, shorter range) Wi-Fi bands.
    • Power cycle network:
      • Unplug modem/router for 30 seconds, then plug back in.
      • Wait 1-2 minutes, then test again.
  • Next: If speed is low or NAT Type is C/D/F, proceed. If signal is weak, consider Step 4.

4. Use a Wired Connection (Optional but Recommended)

  • Why? Ethernet is more stable than Wi-Fi, reducing disconnections.
  • How:
    • Requirements:
      • Switch OLED: Dock has built-in Ethernet port.
      • Standard Switch/Lite: Use a USB Ethernet adapter (USB-A for dock, USB-C for Lite).
    • Connect Ethernet cable from router to dock/adapter.
    • Dock Switch and test (System Settings > Internet > Test Connection).
  • Next: If wired isn’t possible or issue persists, continue.

5. Optimize NAT Type and Router Settings

  • Why? Restrictive NAT Types (C, D, F) block P2P connections.
  • How:
    • Check NAT Type: System Settings > Internet > Test Connection.
    • Improve NAT Type:
      • Option 1: Set Static IP and Open Ports
        • Access router settings (e.g., 192.168.1.1; check manual).
        • Assign static IP to Switch.
        • Forward ports: UDP 1024–65535 (Nintendo Support).
      • Option 2: Enable DMZ (Easier but Less Secure)
        • Place Switch’s IP in router’s DMZ to bypass firewall.
        • Caution: Only use for Switch.
      • Option 3: Enable UPnP
        • Enable Universal Plug and Play (UPnP) in router settings.
    • Restart router and test connection.
  • Next: If NAT Type is A/B and raids work, you’re set. If not, proceed.

6. Update Your Switch and Games

  • Why? Outdated firmware or games can cause compatibility issues.
  • How:
    • Update System Firmware:
      • System Settings > System > System Update.
    • Update Games:
      • Highlight game on Home Screen, press + or -, select Software Update > Via the Internet.
    • Try a raid after updating.
  • Next: If issue persists, continue.

7. Try a Different DNS Server

  • Why? Slow/faulty DNS can cause connection issues.
  • How:
    • Go to System Settings > Internet > Internet Settings > Select Wi-Fi > Change Settings.
    • Set DNS Settings to Manual.
    • Enter:
      • Primary DNS: 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare)
      • Secondary DNS: 8.8.4.4 (Google) or 1.0.0.1 (Cloudflare)
    • Save and test connection.
  • Next: If no improvement, proceed.

8. Check for Interference from Other Devices

  • Why? Network congestion can destabilize raids.
  • How:
    • Disconnect other devices (phones, TVs) from Wi-Fi.
    • Prioritize Switch in router’s Quality of Service (QoS) settings, if available.
    • Test raid connection.
  • Next: If issue persists, continue.

9. Test at a Different Location

  • Why? Your home network/ISP may have restrictions.
  • How:
    • Connect to another Wi-Fi (e.g., friend’s house, mobile hotspot).
    • If raids work consistently, the issue is likely your home network/ISP.
  • Next: If it works elsewhere, contact your ISP. If it fails, proceed.

10. Contact Nintendo Support

  • Why? Hardware issues or complex network problems may require expert help.
  • How:
    • Visit Nintendo Support or call 1-800-255-3700 (US).
    • Provide: NAT Type, connection test results, steps tried, error codes (if any).
    • Follow their recommendations for repairs or advanced troubleshooting.

Additional Tips

  • Avoid Corporate/School Networks: These often block P2P connections.
  • Reduce Interference: Keep Switch away from microwaves, Bluetooth devices, or thick walls.
  • Monitor Raids: If disconnections only occur with specific players, their network may be the issue.

Notes

  • Test After Each Step: Try a raid after changes to confirm resolution.
  • Router Settings: If unsure about router changes (DMZ, ports), consult your router manual or a tech-savvy friend. Use DMZ cautiously.
  • Intermittent Issues: Focus on stabilizing connection (Steps 3, 4, 5, 8) and ensuring NAT Type A/B.
  • Sources: Based on Nintendo Support and general tech troubleshooting.

For specific error codes or further help, note them and contact Nintendo Support or your ISP. Happy raiding!