UX Improvements (Milestone #1 Summary) - WideChat/Rocket.Chat GitHub Wiki

Livechat Widget

Proposed changes in the design

• Changed the components and tweaked the paddings on some areas. Created round components to make it more approachable.
• Proposed a solution for the placement of the widget on the website without creating clutter
• Created wireframes for the live agent handoff
• Proposed a solution to clearly distinguish between messages by bot and agent.

You can find a detailed discussion under issue #307

Competitor analysis "Telegram"

• Performed a competitive analysis with telegram to find strengths and weaknesses. Detailed discussion under issue #305

Survey for user journey Mapping

Wanted to conduct user interviews but it wasn't feasible so thought of collecting insights through this open-ended survey circulated to a small pool of RC users through which we could create a less detailed survey to a larger pool of users asking only things which are relevant and the previous survey would make sure we leave no lose ends.

Research through card sorting method

Created a card sort studies taking feedback from Ivan.

• for frequent users
• For first time users