Server configuration and Chatbot config requirements - WideChat/Rocket.Chat GitHub Wiki

The versioner takes care of most of the required server configuration versioner: https://git.viasat.com/vega/kluster/blob/master/projects/veranda/rest-api/config_controller.py#L89 config file: https://git.viasat.com/vega/kluster/blob/master/projects/veranda/rest-api/config.json from directory: kluster/projects/veranda

./kluster mongodb -name livechat -namespace default --settings -u shubh -p <PWD> -2fa <TOKEN>

projectID, email, private key, environment=preprod (stored in LastPass)

SF chat endpoint, deploymentID, orgId, buttonID (stored in LastPass)

• I believe we are using the viasat.notification.service user for auth when retrieving chat transcript. A personal access token is required for the chatbot fulfillment to retrieve the live chat transcript https://developer.rocket.chat/api/rest-api/personal-access-tokens

generate and communicate to the chatbot team for fulfillment to use

This is technically what happens when a new chat is being instantiated. Just wanted to capture this here for debugging.

• widget loads -> fetch widget config (settings, theme) -> new visitor registered -> new chat created -> agent assigned -> if dialogflow welcome event is sent
• new chat created should only happen when the user opens the widget. We have a livechat trigger configured to control that.