Customer Care Chatbot support configurations - WideChat/Rocket.Chat GitHub Wiki
The chatbot customer care team will be using our messaging server as its bot client frontend to replace the current Neuroflash client. Specifically it will be leveraging Omnichannel, with the Livechat Widget, a Dialogflow and a Salesforce Integration app.
Full documentation of server side configurations and requirements here
WideChat Repos Involved
Besides the RocketChat repo itself, we have forked 6 other repos in support of the Viasat specific changes required to support chatbot.
- Rocket.Chat.Livechat
- Referenced in package.json from Rocket.Chat
- Apps.Dialogflow
- Deployed manually onto production servers
- Apps.Salesforce.LiveAgent
- Deployed manually onto production servers
- Rocket.Chat.Apps-engine
- Referenced in package.json from Rocket.Chat
- Rocket.Chat.Apps-cli
- Used locally to deploy the Apps
- Rocket.Chat.Apps-compiler
- Referenced in package.json from Apps-cli
Manual test plan
Contact [email protected] for access to this document.