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You can contact the Unity Ads Support team using one of the following methods:

• From the Unity Dashboard, create a ticket from the Help section (accessed by clicking the Help and support icon in the top right corner of the page).
• Send an email to [email protected].

If you are using the Unity Ads SDK to display ads in your app, please include as much of the following information as possible, such as:

• Your Unity organization ID and project ID.
• A link to your app’s store page.
• Your Ads SDK version number.
• The code you are using to integrate with Unity Ads.
• The device log from your app from which Unity Ads is initialized.
• If using Mediation, the Mediation SDK and adapter version number.
• As much information about your issue as possible. For instance, is the issue reproducible 100% of the time or do you have metrics on how often it happens?

If you are experiencing a technical issue while running a User Acquisition (UA) campaign with Unity Ads, we would be happy to help you resolve it. Some topics we help with include:

• Install attribution integration. For example, checking your tracking links and making sure we are receiving install postbacks from your mobile measurement partner (MMP).
• Uploading creatives to the Unity Dashboard.
• Any technical issues with playable creatives.
• Issues regarding the Advertising Statistics API or Advertising Management API.
• Data discrepancies between Unity and your integrated partners.
• Any other technical questions or concerns.

When contacting Support, please make sure to include your campaign details (including organization ID and game ID).

Contact the Programmatic Support team for any issues regarding programmatic bidders and exchange partnerships at [email protected].

If you are monetizing your app using Unity Ads, you can reach out to our sales team if you would like to discuss working with a Unity account manager.

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Include as much information as possible about your organization and your apps so we can connect you with the most relevant team.

Our Sales team is always interested in speaking with new advertisers to help you launch campaigns with Unity Ads. You can reach the Sales team for your region at one of the following email addresses:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

To help us put you in touch with the correct team as quickly as possible, please provide the following information:

• Your Unity Organization ID.
• The country your organization is based within.
• Your organization’s website.
• A link to the store page of the app you wish to run campaigns for.
• Your available budget.

If you are a demand-side platform interested in bidding on Unity’s mobile app inventory, please reach out to [email protected] or learn more about exchange partnerships.

If you wish to propose strategic opportunities for working with Unity Ads or reach us for vendor opportunities, please email [email protected]. We look forward to hearing from you!