I 3 Complete support for partial refund exchange - UnionInternationalCheminsdeFer/OSDM GitHub Wiki
I-3: Complete support for partial refund/exchange
Description
The current specification for V1.1 supports basic exchange. The aim of this improvement is to fully support exchange including remise-à-disposition (RAD).
Owner
- Selleslagh Nicolas (Bene)
- Turri Stefan (Trenitalia/IBM)
- Parmigiani Elisa (Amadeus)
- Quermais Manuel (SNCF)
Business Value
For customers
who want to partially refund or exchange ticket
the refinement of the refund/exchange operations
is an improvement
that enables full after sales operation
unlike the current specification
our solution allow full self-service.
Business Outcomes
The measurable benefits that the business can anticipate if the epic hypothesis is proven to be correct.
- Fewer refund/exchange operations at the POS or at the help desk.
Leading Indicators
The early measures that will help predict the business outcome hypothesis. For more on this topic, see the Innovation Accounting advanced topic article.
- First implementation in 2021.
Nonfunctional Requirements
Nonfunctional requirements (NFRs) associated with the epic.
- REST best practices.