New Staff Guidelines - TownyKingdoms/TKStaffWiki GitHub Wiki

Follow the rules

I shouldn't need to say this, but if you are a member of staff, follow the rules. A member of staff that doesn't follow the global rules sets a bad example and makes rule enforcement harder for everyone.

Communication

In my opinion, this is another one that I should have to say but has proven to be necessary. In addition to communication in-game, communication with me on Discord is vital. I can't be on the server 24/7, and likewise, I can't check the logs over for any issues people have or that you have. If you need to talk to me, please do. It's not a bother, and honestly, it's far more bothersome if you don't talk to me.

I want to hear from you about whatever you wish to talk to me about, but especially:

  1. Issues, both from players and from your experiences
  2. Bugs that people don't post in the bugs channels
  3. Any concerns you may have
  4. Any complaints you may have
  5. Absences of longer durations

If I don't hear from you for a period of time, you will be demoted. Staff positions are limited, and filling a staff slot with an inactive member does not help the server at all, so please, if you know you're going to be inactive or something happens, let me know!

Don't gossip

I know gossip is sort of a human trait. However, gossiping among the staff is detrimental and really not necessary. If it comes to light that you have been gossiping about other staff members, and especially the player base, appropriate action will be taken. This isn't high school, we run a community that is meant to be a safe space for people that want to play here, and gossip doesn't belong in that environment at all.

Action Logging

If something notable happens, I want to know about it (again with the communication thing). If a player is breaking the rules, this should be documented. Additionally, if a player goes above and beyond what's expected, that should also be documented. It's a good thing.