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Key Takeaways

I think the most important piece of information I read in this article was the necessity for a combination of Hard Skills and Soft Skills to be an effective Help Desk Professional as well as a better overall professional in the workforce.

Vocabulary

No new vocabulary

Conclusion

I had previously thought that Hard Skills were a lot more important for someone to have in their repertoire. However, after reading this article, and the accompanying excerpts I can definitely see how important Soft Skills can be when working with customers, and also coworkers. Essentially, Hard Skills are great, but unless you're working entirely on your own you're going to need a good handle on Soft Skills to communicate what you're doing, and how you're doing it.