Persona: Loss Prevention - SCCapstone/EZBag GitHub Wiki

Frederick Kelley

loss-prevention

  • Name: Frederick Kelley
  • Age: 45 years old
  • Income: $45k
  • Education: High School, Bachelors of Arts in Criminal Justice
  • Professional Title: Loss Prevention Specialist at Walmart
  • Story: Frederick Kelley is a 45 year old Loss Prevention Specialist at Walmart. He grew up in a small town with high crime rates making businesses struggle to make a profit. Because of this, he studied criminal justice and has dedicated his career after college helping small retail businesses achieve their shrinkage goals. After spending nearly 20 years working with small businesses, he was recruited by Walmart. At Walmart, he believes that checkouts via the mobile app are increasing shrinkage. He would like to instantiate a mobile app receipt checking policy when customers exit the store to ensure goods bought in the app match up with what the customer is leaving the store with.
  • Goals: Help businesses achieve their shrinkage goals through digital receipts, allowing an employee to verify what products customers are walking out with, while keeping employees and customers from coming in direct physical contact with one another.