[Max 5 points]Describe the selected problem, the proposed solution, its revenue modeland the value proposalof the proposed solution

Description of the problem

The problem that we found is in queues in restaurants, commerce shops, pharmacies, etc. Queues could be boring, longer, and frustrating for some users, also the wasting on time in queues could be used in a better way. In this moment doesn't exists a technological tool that could help in this problem, and the only alternative is to place in the queue standing waiting the necessary time to get into the queue.

Also, one related problem is that before to arrive to the restaurant/shop, we don't know if this has a long queue, and we can't plan our time for this.

Description of the solution

That is the point in where our solution will be help: to start we want to help in this queue process adding a new application, the QueueHub, this application will be useful because you can enter to a virtual queue that represents the real queue in a restaurant/shop and immediately you will know the estimated waiting time, how many people are front of you in the queue and your position.

This app will be useful to planning better the time, you will know how many people are in the queue before you arrive, you can get into the queue and make a better use of his death time while you wait.

The application will get data about use and this data will be useful knowledge about commerce movements, places with a lot of customers. This knowledge will be useful at the time to take decisions for the business.

By virtualizying the reservation process, it allows users to manage their wait times more effectively. This app eliminates the need for physical presence in queues, enabling users to enter the line remotely and reducing the stress of waiting in crowded environments.

The app offers a range of features to enhance the user experience and improve queue management. It includes a robust login system that maintains user information across devices and dynamically calculates average wait times for different companies. Users receive reminders via SMS, WhatsApp, or push notifications when their turn is approaching. QueueHub also recommends locations based on wait times, provides real-time queue information, and features an interactive map for easy navigation. Companies benefit from detailed statistics and insights into queue management, while users can leave reviews, rate service quality, and make reservations at any time, with a limit on the number of reservations per person.

Revenue model

The revenue model of our proposed solution consists of a subscription model such as Software as a Service (SaaS) and data monetization.

In the first model, we offer different plans depending on the business requirements. For example, we will think about offering a basic level with the possibility to make use of a certain number of turns for their customers. Another level could use a higher number of turns and the feature of getting insights directly from the application. The final level could use an unlimited number of turns and could get additional information and insights from the application. These subscriptions could be monthly and yearly.

The second model, data monetization, involves collecting anonymous user data, such as patterns of use, places that customers frequent and queue, how long customers spend in a particular queue, and ratings of different places. This data and information can be useful for various companies that want to improve their customer service. Obviously, the user will be informed about the data collected.

Value proposal

Our virtual queue application offers a unique service that solves the problem of long and inefficient physical lines by allowing people to better manage the time they would spend waiting in line through the implementation of an intuitive and self-explanatory system for remote queuing. By enabling users to join a waiting list for an establishment while ensuring their spot, users will have the ability to plan their time more efficiently by knowing when they can visit the desired establishment without worries. Additionally, users can access the service without concerns as they will be notified of their turn, regardless of the conditions they are in (in offline, dark or crowded places).

Precisely, we offer an effective way to secure a spot at the desired establishment, at the same time we also provide the additional benefit of:

Optimize Time: Our solution offers a unique service that provides an estimated waiting time, allowing users to plan their time and use it appropriately.

Avoid Stressful Situations: Since this app manages the queue, users can avoid crowds and the stress of standing by deciding from where and how they will spend their waiting time.

Service Assurance: As the app provides accurate information about the availability of services, users can ensure that they will receive the services without risking time loss by going and not being served.