MS2 ‐ Interviews - S3-G31-Kotlin-QueueHub/mobile-app-android GitHub Wiki

Carlos Muñoz: Turn Machine

Interview structure

1. Introduction

This part has as objective introduce the purpose of the interview.

Presentation and explanation of the purpose of the interview.
Request for permission to record.

2. Questions about experiences

What do you think about queues?
- Get to know the interviewee.
How often do you queue?
- Get to know the experience of the interviewee.
In which places or situations do you queue?
- Get to know the experience of the interviewee.
How long do you spend on average waiting in line?
- Get to know the experience of the interviewee.

3. Details about the queue process.

Could you describe step by step your typical experience while waiting in line? From the start until the end. And how you feel about that?
- Obtain more information about the process that the interviewee is carrying out; this can be useful for creating the journey map.
What do you do while waiting in line?
- Get more information of the waiting process.
At what time of the process and what aspects make you feel more annoying? Why?
- Get more information of the process and the interviewee feelings.
When you're finally in line to be served, do you feel happy or something like that, or are you still very frustrated about the time you wasted?
- Obtain more information about the interviewee's process and feelings.
Have you ever left a queue? In what situations?
- Learn more information about the process that the interviewee performs

4. Expectations

What do you think is an acceptable waiting time?
- Get more details about the expectations of the user.

5. Interactions with the environment.

How is your interaction with other people while you waiting in line?
- Get information about the user's behavior with the environment
What environmental factors (such as weather, comfort of location, etc.) affect your experience in the queue?
- Obtain information about the user's behavior with the environment and what makes him feel better or worse

6. Before and after the queue

How do you prepare before going to a place where you know you will have to wait in line?
- Get more details about the routine that the interviewee does.
How do you feel after completing your queue time and get the service?
- Get more details about the routine that the interviewee does.

7. Impact in the perception of service

How does your experience in queue affect the perception about the service or business?
- Get more details about perception that the interviewee could have about the service considering the waiting time.

8. Use of technology and another solutions

Do you use now some applications to avoid queues? (Like delivery apps)
- Know if the interviewee uses other technologies that can bring a partial solution to the problem.
In what situations and how often?
- Know if the interviewee uses other technologies that can bring a partial solution to the problem.
What do you like and not about these solutions?
- Know if the interviewee uses other technologies that can bring a partial solution to the problem.
What do you think about the trackers that restaurants use?

9. Idea presentation

Brief explanation about the idea of an app mobile to virtualize queues.

What do you think about that?
- Validation of the solution hypotheses
Do you believe that you could use an app like that?
- Validation of the solution hypotheses
What characteristics would do you like to see in this app?
- Validation of the solution hypotheses
How would you like to be able to wait in line before arriving at the store?
- Validation of the solution hypotheses

10. The end

Do you have additional comment or suggestion?
Gratitude for the time and participation

Interview

Link to OneDrive

Interview situations

Hypothesis: People are tired of standing in queues, as they often take up a lot of time that could be spent on more productive work. One solution to this problem may be a mobile application that allows queues to be virtualised.

Situation	What?	How?	Why?	Who?
1	The users are waiting in a line to claim medicines	They look very annoying, stressed, bored and worried	They have been waiting for more than 2 hours, and there is still waiting time left. And there is a chance that despite having waited so long, they will not be able to claim the medicines	A young woman. She looks so bored and annoting
2	The cashier is serving the queue	He looks so stressed an tired, because he es the only cashier	He has been work for a long time; people can be rude for the long waiting; cashier is tired an the only one	A young men. He looks so tired
3	Operations Analysis Team is trying to get statistics and insights about queue-managment	They look so confuse because some information is refuse	The information is confuse; There is no good way to get the information	A young woman, she looks confuse
4	The user left the queue	They look very imaptient and tired, because they are waiting	They know they can get the service or product from somewhere else, and they can make better use of their time	A young woman. She looks so bored and annoying

Nicolas Perez Teran: Campus Interactive Map

Interview Structure

First, I asked the interviewee if they had time for the interview and explained that the focus was on addressing the challenges some students might face in navigating the campus.

Questions

Are you a university student? This question aims to determine if the interviewee is part of the educational community or if they are a guest.
Do you currently have any difficulty moving around the campus? This question focuses on checking if the person might need specific routes based on their difficulties.
When the semester begins, do you find it easy to locate the buildings where you have classes? This question is aimed at assessing if the person experiences any issues at the start of the semester, considering that finding unknown places can be challenging.
Do you consider yourself very familiar with all the university buildings? This question is used to verify if the person can navigate the campus independently. If they can, it suggests they may no longer need the app.
In your first semesters, how difficult was it for you to navigate the campus on a scale from 1 to 10? This question helps determine if the interviewee experienced difficulties early on (asked if the person answered "Yes" to the previous question).
When did you feel capable of navigating the campus? This question is used if the person answered "Yes" to question 4, to understand how long it took for them to stop relying on apps or other methods for navigation.
Have you attended conferences at the university? If so, did you need help finding the meeting point? This question helps check if the meeting points on campus are clear for attendees.
How difficult is it for you to understand the location of classrooms and buildings? Considering that classrooms are labeled as BUILDING-NUMBER, this question assesses a student's ability to identify these rooms and their locations.
What other alternatives do you use when you get disoriented on campus? This question aims to discover what methods students currently use to orient themselves.
Do you have difficulties moving from one class to another? This question is intended to understand if a student has trouble navigating from one classroom to another, given the typical 10-minute window between classes.
Would you use an interactive map to find your way around the campus? Do you think it would be useful for external visitors to the university? This question aims to gauge interest in the proposed solution: an interactive map.

Interview

Link to oneDrive

Interview Situations

Hypothesis: It is complicated to navigate the campus at the university when someone is not very familiar with the campus, like with new students or guests.

Situation	What?	How?	Why?	Who?
1	People are attending a conference	They are feeling anxious because they do not know where to go.	This is their first time and there is no one to ask for directions.	A young student who wants to learn more and is getting anxious because it is getting late.
2	A first-semester student just arrived at the University	They are overwhelmed and unsure of where to go for their classes.	This is their first day, and they are not yet familiar with the campus layout.	A new student who is trying to find their classes and is feeling lost.
3	An invited guest is visiting the campus for a special event	They have trouble finding the event location and information about it.	The guest is unfamiliar with the campus and may not have received detailed directions.	A visitor who is attending a specific event but is unsure of the campus layout.
4	A student is too late because he cannot find his classroom	The student is frustrated and stressed due to being late and not finding the classroom.	The student is unfamiliar with the campus layout and is struggling to navigate.	A student who is late for class and is having difficulty locating their classroom.

Samuel Jimenez : Wasted food in Bogotá

Interview structure

Presentation and agree recording. This point will be used as a starting point, we start presenting myself and question the agreement for recording the interview. Then, I will ask for the information of the interviewee's data.
Starting knowledge of problem point The purpose of this point is to get know about the interviewee's knowledge of the Wasting Food.
Question to get possible solutions In this point, the interviewee know the problem. And I will ask for possible solutions in that problem. That is important to know the point of view of the customer.
Ask for feelings in the problem context / With that question, we now can decided the importance of solving this problem. The interviewee tell us if this problem is really important and if it's a real problem and the people wants to solved it.
Ask for the viability of build an application (if it's a real problem) If the last answer indicates that this is a real problem, to know the viability of this application we will ask to the interviewee if is disposed to use one application that resolves the problem.
Clues for Journey Map If the last answer indicates that the user are disposed to use an application for solve the problem, we want to get information to build a journey map. For that we will ask for the hypothetical process to use the app, the user feelings, and more. That question could be extended for achieve information about the business process, in this case will be payment methods, prices, etc.
Clues for UI and Usability In order to get information about the user dreaming app for solve that problem, we will ask for the UI preferences of that possible users. That could help in the process of create the application user-centered based.
Ask for the preferences of the users For get more information about the UI that the users expect, we will ask why that users prefer that UI experiences based on the last question. That could be helpful for build an entire app following these principles.
Ask for current solutions If it is possible, we will ask to the user for current alternatives to our expected app. With this question we will evaluate the competition and also know about others solutions in order to try to be the best.

Interview

Link to oneDrive

Interview situations

Hypothesis: People wants ways to buy cheap food, restaurants wants to approach the food that will be wasting

Situation	What?	How?	Why?	Who?
1	The restaurant employees are near to close the restaurant and see the wasted food	He feels uncomfortable because it food could be used	The restaurant prepare food that will not be sold, for quality requirements that food will be thrown to trash	Operators of restaurants, chefs, and restaurant owners
2	People with no much cash want to buy food	They are tired and hungry, they are stressed for their hungry	They don't eat, and they don't have money for expensive food	Middle age people, young people and everyone who wants to get cheap food
3	Foundations that helps people wants to get cheap food	They are search for cheap food in restaurants in order to brings some to eat to their customers	The foundations don't have enough money for prepare or buy food all days	Foundations owners, people who have social interests in help people
4	The customer download the app	Throughtout the app store the customer is downloading the app, he feels amazed because is a novelty app	He feels hungry, and don't have enough money, also wants to contribute a social cause	Young or middle age people. Students or group of friends